FAQs

'MODI' is derived from 'modified,' while 'MODU' translates to 'everything, everyone' in Korean. Our company name reflects our commitment to modifying everyday goods to enhance the quality of daily lives.

We offer a strict no-return policy for our products designed for children, ensuring safety and hygiene standards are upheld. However, in special circumstances, exchanges are permitted within 14 days of receipt for unopened and unused items. Customers are responsible for return shipping costs, and refunds are issued to the original payment method or as store credit. For more details, please see our Returns and Exchanges policy

Once your order leaves our warehouse, you will receive a separate email containing tracking information. Please be aware that it may take up to 7 days for your items to be packaged and shipped from our warehouse before you receive this email.

No, you can only use one discount code or promotion per order. We apologize for any inconvenience this may cause. If you have multiple discount codes, we recommend using the one that provides the greatest benefit to you.

We are sorry that this happened. Please contact us at hello@modimodu.com with pictures of the damage within 48 hours upon receiving your order, and we will make it right.

Unfortunately, MODI MODU is not responsible for lost or stolen packages. We recommend contacting the shipping carrier directly and providing the tracking number to obtain more information and assistance regarding your delivery.

Please contact us immediately at hello@modimodu.com. Our team will be able to assist in updating the address if the item has not yet left the warehouse. However, once the item has been shipped, we cannot change the shipping address. 

The wall decal may develop wrinkles due to being rolled for packaging. To ensure optimal adherence to the wall, we recommend flattening the decal by laying it on a flat surface and using heavy objects, such as books, to weigh it down before applying it to the desired surface.

Occasionally, dry weather or frequent handling can cause the magnetic strip to detach from the play set. You can easily reattach it to the back using adhesive.